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CONTACT of Northern Illinois is a 24 hour a day 7 days a week Helpline, that has been serving our area for the past 33 years.  CONTACT of Northern Illinois is one of over 52 centers accredited by Contact Teleministries, USA. All an individual has to do is dial our number and they will be connected to a Certified Line Specialist who is there to listen.

CONTACT crisis line volunteers answered over 25,674 calls in 2013.  Abused or addicted adults, lonely seniors, teens, and individuals threatening suicide all call the helpline.  In addition to our help line, CONTACT provides, Reassurance CONTACT, Teen Crisis helpline, kid phone, and information and referrals. CONTACT of Northern Illinois has been serving Stephenson County since 1981. 

In addition to the 24 Hour Helpline programs of CONTACT of Northern Illinois include:

Reassurance CONTACT provides daily contact with clients, providing medication reminders, daily check-ins, and friendly chats. Reassurance CONTACT provides support to clients as they deal with aging.

Teen crisis helpline provides outreach during a teen crisis; Teen crisis helpline is a safe place where teens can talk to other teens about the stresses in their lives and discuss ways to manage those stresses.

CONTACT crisis helpline provides information and referrals to services in Northern Illinois, including Stephenson County, Winnebago County, Jo Daviess County, Ogle County, and Carroll County; and is the connection to Mental Health Professionals and Assault and Abuse Advocates after hours. 

The Gatekeeper Program was created to make sure that every person in need of services is receiving service.  Gatekeepers are public service and utility company employees, postal workers, newspaper carriers, garbage collectors, police, emergency personnel and every day citizens who are trained to recognize the signs that an individual is at risk.  Gatekeepers call CONTACT with the information on the individual and CONTACT makes sure they are connected to services.



CONTACT is a non-profit organization supported by contributions from the United Way of Northwest Illinois, the Freeport Community Foundation, the 708 Board, churches, civic organizations, private businesses, interested individuals and grants.


What ever the reason for the call, CONTACT crisis helpline volunteers are here to listen.

All calls are free of charge. No charges are applied to any CONTACT crisis helpline services.


Call:  815-233-4357

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If you would like to refer someone to the Reassurance program, please fill out the form by clicking on Reassurance Call Application below and send it via e-mail or mail to Contact.

Reassurance Call Application

If you are a teen between the ages of 13- 19 and would like to become a Teen Line Volunteer, please fill out the application below.

Teen Line Application